FAQ
General Enquiries
Q: Where are your products made?
Our products are designed with care and made in Fort Myers, Florida from high-quality materials sourced from trusted suppliers locally around the world. Our elixir is made in small batches and hand pressed.
What is in the elixir?
We use only the finest organic ingredients, such as organic wild-crafted elderberry, Ceylon cinnamon and cloves, raw ginger, and raw local honey.
Where do you get your elderberries from?
Our wild crafted elderberries come from the Ukraine. European berries have tighter regulations on pesticides and herbicides. ensuring the cleanest berries free from harmful chemicals
Can anyone take it?
With any supplement it is important first consult with your doctor
Our elixir is not recommended for infants under the age of one.
What is the shelf life?
Our elixir has a shelf life of one year. For optimal freshness, we recommend refrigerating it after opening.
How often should I take it?
We recommend taking the elixir seasonally and as a preventative measure—whether you're about to travel, exposed to illness, or preparing for cold and flu season.
What are the benefits?
Elderberry syrup is known for its immune-boosting properties, helping to reduce the severity and duration of cold and flu symptoms. It's rich in antioxidants and vitamin C, which support overall health, reduce inflammation, and promote respiratory and gut health. Elderberry may also help with seasonal allergies, improve skin health, and reduce stress. It’s commonly used as a preventative measure, especially during cold and flu season.
Ordering and Payment
How do I place an order?
To place an order, simply browse our online store, add your desired items to the cart, and proceed to checkout. Follow the instructions to enter your shipping and payment information, and you’re all set!
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and other secure payment options. If you encounter any issues during payment, please contact us.
Can I modify or cancel my order after it has been placed?
We strive to process orders as quickly as possible. If you need to modify or cancel your order, please contact us immediately. Once your order has been processed, we may not be able to make changes, but we will do our best to accommodate your request.
Return Policy
We stand behind the quality of our elixir with a 100% satisfaction guarantee. If you're not fully satisfied, simply let us know within 30 days, and we'll issue a full refund—no questions asked.
Shipping and Delivery
How long does shipping take?
We offer several shipping options to suit your needs. Standard shipping typically takes 5-7 business days, while expedited shipping options are available at checkout. Shipping times may vary depending on your location and the shipping method selected.
Do you offer international shipping?
Yes, we ship to a variety of international locations. Shipping costs and times will vary based on the destination. Please check our shipping policy for more details on international shipping options and fees.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
Do you offer free shipping?
Yes! we offer free shipping for orders over 100$
Subscribe & Save
What is subscribe and save?
Our subscription service offers unbeatable value, with free shipping, more benefits for your money, and complete control over your orders. Enjoy the convenience and flexibility of having your favorite products delivered on your terms.
What are Elderberry Rewards?
Can I cancel/edit my subscription?
Yes, you can easily cancel or edit your subscription at any time. Simply log into your account or contact our customer support team, and we'll assist you with making any changes to your subscription, whether it's updating your preferences or cancelling altogether. We offer full flexibility to ensure your experience is as convenient as possible.
What products are avaible for subscribe and save?
Our 16oz and 32oz (ships in two) are available under the subscription.